Mamasabv2 Privacy Policy — User Data Protection

01Introduction

Welcome to the mamasabv2 Privacy Policy. This document explains how mamasabv2 ("we", "our platform") collects, uses, discloses, and protects your personal information ("data") when you register, log in, or use mamasabv2 services on the website mamasabv2.com.

Mamasabv2 is an online casino and entertainment platform operating for users in Malaysia. We take privacy responsibilities very seriously and are committed to ensuring that all data you share with us is handled with care, security, and accountability in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

By using the mamasabv2 platform, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the mamasabv2 platform and contact us with any questions.

02Personal Data We Collect

Mamasabv2 collects various types of personal data necessary to deliver high-quality services to users in Malaysia. The following are the categories of data we collect:

Mamasabv2 does not collect credit or debit card details directly. All financial transactions are processed through third-party payment providers certified to PCI-DSS security standards, including FPX (Maybank2u, CIMB Clicks), DuitNow, and licensed e-wallet operators in Malaysia.

03How We Collect Your Data

Mamasabv2 collects your personal data through several key channels:

• Account Registration: When you register a new account at mamasabv2, you will be asked to provide basic information such as your name, email address, and an active Malaysian phone number.
• KYC Verification: To comply with Malaysia's anti-money laundering (AML) requirements, we may request a copy of your identification documents at certain stages.
• Financial Transactions: Data is collected each time you make a deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX, as well as when you submit a withdrawal request.
• Platform Usage: Usage data is collected automatically via cookies, server logs, and similar tracking technologies when you browse the mamasabv2 website.
• Customer Support: When you contact the mamasabv2 support team via live chat or email, we retain a record of that communication for reference and service improvement purposes.
• Referral & Promotions Programme: If you participate in any mamasabv2 promotion or referral program, additional information may be collected as required by that program.

04How Your Data Is Used

Mamasabv2 uses collected personal data solely for legitimate, pre-defined purposes. Your data will not be used for any other purpose without your prior consent.

• Account Management: To create, maintain, and secure your mamasabv2 account, including identity verification and password resets.
• Payment Processing: To securely process deposits and withdrawals via your preferred local Malaysian payment method.
• Legal Compliance: To fulfil legal obligations under the PDPA 2010, the Anti-Money Laundering Act (AMLA), and other applicable Malaysian regulations.
• Platform Security: To detect and prevent fraud, bot usage, collusion, and other unlawful activity on the mamasabv2 platform.
• Service Improvement: To analyse usage patterns in order to improve platform performance, user experience, and the quality of games offered.
• Service Communications: To send you important notifications related to your account, transactions, policy changes, and security updates.
• Marketing (With Consent): To send you information about mamasabv2 bonuses, promotions, and special offers, where you have consented to receive such communications.

05Data Sharing With Third Parties

Mamasabv2 does not sell, rent, or disclose your personal data to third parties, except in the following circumstances as required by law or operational necessity:

• Payment Providers: Required transaction information is shared with licensed payment providers such as FPX, DuitNow, and e-wallet operators to securely process your deposits and withdrawals.
• Game Providers: Required account information is shared with third-party game software providers (slots, live casino, e-sports) operating within the mamasabv2 ecosystem to enable gameplay.
• Malaysian Authorities: mamasabv2 may disclose data to Malaysian legal authorities, such as Bank Negara Malaysia or enforcement agencies, when required by court order or applicable law.
• Audit & Compliance: Independent auditors and certification bodies required to verify game fairness and security compliance may access certain relevant data.

All third parties working with mamasabv2 are required to adhere to strict data protection standards and are not permitted to use your data for any purpose outside the scope of their service agreement with us.

06Data Security

Mamasabv2 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, or accidental disclosure:

• 256-bit SSL Encryption: All communications between your browser and mamasabv2 servers are encrypted using industry-standard TLS/SSL protocols to keep your data secure in transit.
• Stored Data Encryption: Sensitive information such as passwords is stored in hashed form using the bcrypt algorithm — we are unable to read your password ourselves.
• Layered Access Control: Access to user data within mamasabv2 is strictly limited to staff who require it to carry out their duties.
• Continuous Monitoring: A 24/7 security monitoring system actively detects any suspicious activity or unauthorised access attempts to the mamasabv2 database.
• Two-Factor Authentication (2FA): mamasabv2 offers 2FA as an added layer of security for your account.
• Regular Backups: Data is regularly backed up to fully secured data centres to ensure rapid recovery in the event of any technical incident.

While mamasabv2 takes all reasonable steps to protect your data, no security system is entirely foolproof. You also play an important role in keeping your account secure by using a strong password and not sharing your login credentials.

07Use of Cookies

Mamasabv2 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse the mamasabv2 website.

• Essential Cookies: Required for core platform functions such as login authentication, session management, and security. These cookies cannot be disabled.
• Performance Cookies: Collects information on how users interact with the mamasabv2 platform — such as the most frequently visited pages — to help us improve our services.
• Functional Cookies: Remembering your preferences — such as language, region, and display settings — to provide a more personalised experience on mamasabv2.
• Analytics Cookies: Used via analytics tools such as Google Analytics to understand mamasabv2 website traffic patterns in an aggregated, anonymised form.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the mamasabv2 platform. Continued use of our platform is taken as your consent to the use of cookies as described above.

08Your Rights Under the PDPA

As a mamasabv2 user covered under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact the mamasabv2 support team by email at support@mamasabv2.com or via live chat. We will process your request within 14 working days.

09Data Retention Period

Mamasabv2 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by Malaysian law.

• Active Account Data: Retained for as long as your account remains active at mamasabv2 and for a specified period following account closure.
• Financial Transaction Records: Retained for a minimum of 7 years after a transaction takes place, in accordance with Malaysia's accounting and AML legal requirements.
• KYC Records: Retained for a minimum of 5 years after the business relationship ends or the account is closed, in accordance with Malaysia's AMLA requirements.
• Communication Logs: Customer support conversation records are retained for 2 years for reference and dispute resolution purposes.
• Marketing Data: Retained until you withdraw consent or request deletion.

When data is no longer needed, mamasabv2 will delete or anonymise it securely in accordance with industry standards.

10Links to Third-Party Websites

The mamasabv2 platform may contain links to third-party websites or services for your convenience. It is important that you understand:

• Mamasabv2 has no control over the content, privacy policies, or practices of those third-party websites.
• Clicking on third-party links will take you outside the environment protected by mamasabv2's Privacy Policy.
• We encourage you to read the Privacy Policy of every website you visit after leaving mamasabv2.
• Mamasabv2 is not responsible for any loss or damage that may arise from your use of those third-party websites.

11Changes to the Privacy Policy

Mamasabv2 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, the latest Malaysian legal requirements, or improvements to our platform services.

Where there are material changes, mamasabv2 will notify you via:

• In-account notifications within your mamasabv2 account upon login.
• Email to the address registered to your account.
• A clear notice on the homepage of mamasabv2.com.

The "Last Updated" date at the top of this document will always reflect the date of the most recent revision. Your continued use of the mamasabv2 platform following any changes constitutes your acceptance of the revised Privacy Policy.

12Contact Us

If you have any questions, concerns, or complaints regarding the mamasabv2 Privacy Policy, or wish to exercise your rights under the PDPA 2010, please contact us through the following channels:

• Privacy Email: support@mamasabv2.com — include "Privacy Inquiry" in your email subject line.
• 24/7 Live Chat: Stay within the mamasabv2 platform — the fastest way to get an immediate response.

The mamasabv2 data protection team will respond to all privacy-related enquiries within 14 working days from the date of receipt.